FAQ
Personalized and Custom Collars
Turn around Time
These "One of a Kind" Custom Made Collars take over 14 precision steps to make them, and that takes between 2 to 3 days to ship when things are quiet. If we are very busy, it can take a week but we are pretty fast.
You will get an e-mail to confirm you placed an order and then an email with the Tracking Number when it is packaged and ready to ship.
SHIPPING COSTS
We don't charge "Handling Fees" we just charge just what the Post Office charges. This comes out to about $4 for the first item and $1 for additional items for First Class. You can choose Priority Mail but it doubles your cost and only saves you about a day in Transit unless you live on the West Coast. All Collars are mailed from Key West Florida.
We print your shipping label right before it goes to the post office and that will generate an email with the tracking number. Key West mail often is not scanned until it gets to Miami later that night or in the wee hours of the morn.
ALL PERSONALIZED COLLARS ARE MADE A CUSTOM LENGTH TO FIT YOUR PET & SHOW THEIR NAME THE BEST
Just purchase the size of the Width Webbing you want and Length collar that best fits your dog. We will fine tune the fit before we make the collar.
Standard Dog Collar Sizes for Pre-Made Collars
HOW to MEASURE for PERSONALIZED COLLARS
Every collar maker has their preferred method of getting your Dog's Neck Size. We prefer that you measure your Dog's Current Collar as Shown in the photo below.
FONT for PERSONALIZED COLLARS
Pick the Font you like best!
The Gallery has many photos with collars made with various fonts to give you an idea what they look like on a collar or on my customers dogs.
COLOR of the FONT
I choose the Font Color for your collar based on what stands out the most or matches the color scheme best for each design. Discuss this with me if you have a color preference on the color.
REFUNDS
We aim to please and get your product made to your Satisfaction! If we make any mistakes on our end, we take care of it quickly and without any cost to you. It is our job to get the info from you and we understand that you don't order our collars every day so we believe "the buck stops here" if a mistake was made on an order, it was due to us not asking the right questions. It is our job to take an order so that all the info is correct. We make it right and if we can't, we do refunds.
GUARANTEE
We 100% guarantee all workmanship & materials and for the colors to last for years!
COLLAR CARE
Machine Wash or Hand Wash then Air Dry. (Snap buckle and throw directly into washer or put into lingerie bag before putting in machine)
For dirty collars, you can soak for a half hour in a half and half mixture of an all purpose cleaner like Simple Green, 409, Fantastic or any other de-greaser type cleaning solution. Rinse well or use Vinegar to help remove all soap residue.
If your collar has white in it, bleach at a 10:1 ratio and soak for half an hour, then wash.